Returns & Refunds

At Pre Loved Clubs, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and refund process. Please review our policy below:

1. Eligibility for Returns

Items must be returned within 14 days of delivery.
Products must be in their original condition, unused, and with all included accessories.
Original proof of purchase is required to process the return.

2. Non-Returnable Items

Customized or personalized products.
Items marked as "final sale."
Products that have been used or damaged after delivery.

3. Return Process

Contact Us: Email us at info@prelovedclubs.com with your order details and reason for the return.
Approval: Once your return request is approved, we will provide a return shipping address and instructions.
Shipping: Customers are responsible for return shipping costs unless the item is defective or an error was made by us.
Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.

4. Refunds

Approved refunds will be issued to your original payment method within 7-10 business days after we process the return.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at info@prelovedclubs.com within 7 days of delivery. We will provide a replacement or a full refund, including return shipping costs.

7. Cancellations

Orders can be canceled only if they have not yet been processed for shipping. Contact us as soon as possible to request a cancellation.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, feel free to reach out:
Email: info@prelovedclubs.com

We appreciate your understanding and look forward to assisting you!